FAQ

UK Order and shipping enquiries

Is VAT included in the price of my purchase?

VAT is included for all United Kingdom orders.

All prices appearing on the website are in British Pounds and are inclusive of VAT. What are Love Henri’s shipping rates?

For our UK customers, £3.99 applies to all orders to be delivered to an address within the UK. Please allow up to five days for the delivery of your purchase.

Will I need to sign for the delivery of my product?

You will need to sign for deliveries. If you do not wish to, please make a note in the section provided and we will employ a different service

When can I expect to receive my order?

Orders within the UK can usually be expected to be delivered within five working days (Monday to Friday, excluding public holidays).

Is there a limit on the amount of items I can order?

You are welcome to purchase up to five items of the same product per order.  If you wish to place a large order, please contact us via the connect@lovehenri.com page

What should I do if my order has been damaged in transit?

If an item has been damaged in transit, Love Henri will provide you with a full refund or exchange. Please submit an order enquiry form so that we may ascertain the details of your order.